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Support Your Learners

  • Manually Enrol Learners onto a Course
  • Bulk Enrol Learners to Courses
  • How to view an individual Learner's Progress
  • How to view Learners' questionnaire/test results?
  • Unenrol Learners from a Course
  • Can I set an expiry date for a Learner's access to a course?
  • How to export a course report
  • How to force a Learner's Course to Complete
  • How to edit a Learner's CPD Time
  • Re-Issue a Learner's Certificate
  • How to edit a Learner's GDC number on their certificate if it's wrong
  • Why can't a Learner buy a course?
  • Why can't my Learner take a questionnaire?
  • Why aren't my Learners receiving emails from the platform?
  • Why has my Learner seen an inactivity alert?
  • How does a Learner find their certificate?
  • Can Learners earn more CPD after the course has been completed?
  • Why can't the Learner fast forward a video or audio resource?
  • Why can't my Learner complete a course?

Categories

  • Getting Started
  • Learner Account Access & Management
  • Release Notes
  • Single Sign-on
  • Customise Your Site
  • Course Creation & Learning Content
  • How to Build a Membership Site
  • Sales & Marketing
  • Admin Account Access & Management
  • Support Your Learners
  • Live Lessons (Webinars)
  • Technical Questions
  • Compliance & Accreditation
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