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Technical Questions

A guide to help troubleshoot questions you may receive from Learners

  • Why can't Learners login to the platform?
  • Track a Learner's Location
  • Why is my video not playing?
  • Why aren't my Learners receiving emails from the platform?
  • Which browsers are supported?
  • Why is the video/audio quality not good?
  • Why is the video loading so slowly for my Learner?
  • The site loads but my Learner cannot login

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