Why aren't my Learners receiving emails from the platform?
All emails triggered from the ClickLMS platform are sent from support@clicklms.com
If your Learners are not receiving emails from support@clicklms.com please ask them to do the following in order to resolve this:
- Add support@clicklms.com to their email contacts
- Check their ‘junk’ / ‘spam’ / ‘promotions’ folders - emails may have been filtered into these folders
- Check the Learner has the correct email address registered to the platform and that they are checking the correct email inbox