Why aren't my Learners receiving emails from the platform?
All emails triggered from the ClickLMS platform are sent from firstname.lastname@example.org
If your Learners are not receiving emails from email@example.com please ask them to do the following in order to resolve this:
- Add firstname.lastname@example.org to their email contacts
- Check their ‘junk’ / ‘spam’ / ‘promotions’ folders - emails may have been filtered into these folders
- Check the Learner has the correct email address registered to the platform and that they are checking the correct email inbox