Which browsers are supported?
Which browsers are supported?
The learning platform will work on any internet connected devices through major internet browsers including Google Chrome, Apple Safari & Mozilla Firefox.
- However, Microsoft Edge, Samsung & Internet Explorer browsers are not currently supported
- ClickLMS recommend Google Chrome for optimal learning experience and that Learners update their browser to the latest version
Why is the site not loading?
You may have emails from Learners saying the site will not load for them in certain browsers, please check the following with them:
1. Confirm they are using a supported browser type and that they are on an up to date version of that browser. You can load the platform using Google Chrome, Mozilla Firefox and Apple Safari.
2. Please check the Learner has entered the correct address of the platform in the browser address bar. This is normally companyname.clicklms.com and there is no ‘www’ before the address.
3. Please check the Learner has a good internet connection. We recommend a download speed of at least 5.0mb per second for the best user experience. If their connection is slower than this certain features may take longer to load. The Learner can check their internet speed at speedtest.net
4. The first time a Learner visits the platform, or after we have made significant updates to the platform functionality, the browser will download the platform application to your browser – depending on your internet speed this process can take several seconds.
5. Ask the Learner to clear their cache and then refresh the page.