Disable Email Verification at Registration

By default, your site will send an email activation link to verify a Learner's email address when they register. Until their email address has been verified they will not be able to access your site.

We recommend this verification process is enabled on your site for security purposes. It confirms the legitimacy of an email address by ensuring the person who registered is authentic.

What is the default registration process?

Step 1: A new Learner completes your registration form.

Step 2: The new Learner is sent an email containing a link that they must click to verify their email address and activate their account (this link expires after 48 hours and is automatically re-sent once if the learner does not click on it).

Step 3: Once the Learner clicks on the link on the email their account is activated and they are able to log in to your site.

Please note, if a Learner is having issues activating their account, you can manually activate the Learner's account by enabling the 'Access' toggle from the Learners table (so that it turns green as in the example below). However please ensure the correct Learner email address was captured at registration.

How do I disable email verification at registration?

If you want your Learners to have immediate access to your site on completing the registration form you can now disable this verification process.

You can do this by going to 'Settings' > Platform Emails

On this page you simply toggle the status off so that it turns red (as shown in the image below):

Please note, if you have Single Sign-On (SSO) activated on your platform, you will not see this feature as all registrations are managed by your external site.

Now when Learners register to your site, the process is as follows:

Step 1: Learner completes your registration form

Step 2: Learner's account is immediately activated and they are immediately logged into your site