Configuring Email Notifications
By default ClickLMS will send email notifications to users of your site when certain actions are taken on your sites. You can decide whether you want these emails to be sent or not.
In this article we cover how to turn an email notification on or off for users of your site.
How do I turn an email notification on or off?
You can configure which emails you want your site to send from the 'Platform Emails' page which is found in 'Settings'.
The table lists out the email notifications that are sent to the 'Platform Administrator', 'Instructors' and 'Learners'.
The list of emails is broadly laid out in order of a user's lifecycle using your site, for example a new learner, a course enrolment, a course completion, an expiring membership and a terminated or cancelled membership.
To turn an email notification 'off' simply toggle the controller from green to red. All changes are made instantly and a drop-down confirmation message will confirm your changes have been saved, and the toggle will turn red.
To turn an email notification 'on' simply toggle the controller from red back to green. Again, a drop-down confirmation message will confirm your changes have been saved, and the toggle will turn green.
Important: Emails related to account activation (unless deactivated by the Platform Administrator), resetting passwords and instructions on how to join live lessons (webinars) cannot be disabled and will continue to be delivered by ClickLMS to your users.
From which email address are the email notifications sent from?
All platform email notifications are sent from support@clicklms.com
Can I use my own email address to send email notifications from my platform?
This feature is currently not available on ClickLMS. If you would like to see this feature, please discuss this with the ClickLMS team.
Can I edit the content of the email notifications to my users?
Currently you are able to only edit the text contained in the 'New Learner Welcome' email. This is done by going to 'Membership Products' page which is found in 'Settings'.
The editing of other platform notifications is not currently possible on ClickLMS.