Turn Off Email Notifications
By default ClickLMS will automatically send email notifications to the users of your site when certain events take place (e.g. a Learner registers to your platform or a Learner completes a course).
However, many of these emails can be turned off if you no longer wish to receive them or send them to your Learners.
In this article we cover how to turn an email notification on or off for different users of your site.
How to turn one or more email notifications off
You can configure which emails you want your site to send from the 'Platform Emails' page which is found in 'Settings'.
The table lists out the email notifications sent to the 'Platform Administrator', 'Instructors' and 'Learners' that can be turned on off.
The list of emails is broadly laid out in order of a user's lifecycle using your site, for example a new learner, a course enrolment, a course completion, an expiring membership and a terminated or cancelled membership.
To turn an email notification 'off' simply toggle the controller from green to red. All changes are made instantly and a drop-down confirmation message will confirm your changes have been saved, and the toggle will turn red.
To turn an email notification 'on' simply toggle the controller from red back to green. Again, a drop-down confirmation message will confirm your changes have been saved, and the toggle will turn green.
Important: Emails related to account activation (unless deactivated by the Platform Administrator), resetting passwords, changing email addresses, and instructions on how to join live lessons (webinars) cannot be disabled and will continue to be delivered by ClickLMS to your users.
FAQs
From which email address are the email notifications sent?
All platform email notifications are sent from support@clicklms.com
Can I use my own email address to send email notifications from my platform?
This feature is currently not available on ClickLMS. If you would like to see this feature, please discuss this with the ClickLMS team.
Can I edit the content of the email notifications sent to my users?
Currently you are only able to edit the email sent to Learners when they register for a membership on your site (the 'New Learner Welcome' email).
This is done at a membership level: 'Settings' > 'Membership Products' > Select membership > 'About'
For more information please see our help article: Edit the Learner Welcome Email