Why is the site taking so long to load?

If you are having trouble accessing the platform or loading the login page, please check out the following trouble shooting guide.

1. Please check your internet connection, we recommend a download speed of at least 5.0mb per second for the best user experience. If your connection is slower than this certain features may take longer to load.  You can check your internet speed at speedtest.net

2. The first time you visit the platform, or after we have made significant updates to the platform functionality, your browser will download the platform application to your browser – depending on your internet speed this process can take several seconds. 

3. Please ensure you are trying to access the platform from a supported web browser – you can load the platform using Google Chrome, Mozilla Firefox and Apple Safari.

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