Why is my Learner logged out of the learning resource/course?
This can occur when the platform is using the Strict or Medium Activity Tracker to award professional accreditation.
Learners get logged out of learning resources/live lessons/courses when the platform has not detected any activity from the Learner for a certain period of time.
An inactivity alert is triggered to warn the Learner but if they do not respond the learning resource will be paused and they may be logged out of the lesson or course.
This is to ensure that Learners are only awarded CPD time where the system determines that you are active and present.