I forgot my password, what do I do?

If you forget your password, you can click ‘Forgot my password’ from the login page to reset it.

1. Navigate to the login page, this is normally companyname.clicklms.com (note there is no ‘www’ before the address).
2. Click ‘Forgot my password’ and enter the email address you used to register for the platform. A password reset link will be sent within a couple of minutes to the email address you specified. 
3. Click the link in the email to return to the platform and enter a new password. Then click 'Reset Password'. This link will be valid for 1 hour and can only be used once. 

When resetting your password please note the new password must be at least eight characters long, contain at least one uppercase letter, one lowercase letter and one number. 

For optional extra security you can add one or more special characters.

4. You will then be able to login to the platform with your new password.