Why did I not earn the full amount of CPD?

The platform will track your actual active learning time, which can in some cases be less than the max CPD time determined by the course publisher. Next to each learning resource the max CPD time that can be awarded is published in the course overview page.

Your actual learning time may be shorter than this if you have completed reading or image resources faster than the max CPD time set by the course publisher.

For Webinars (Live Lessons) – The platform will track your actual learning time when you are determined to be active and present. If you did not earn the full amount of CPD that was published in the course this may be due to several reasons:

• Late arrival to the webinar – if you were not present at the beginning of the webinar this time will not be included in your CPD time.
• Early departure from the webinar – if you were not present at the end of the webinar this time will not be included in your CPD time.
• You were logged out during the webinar – if you were not present for a period of time during the webinar this time will not be included in your CPD time.
• System detecting inactivity – if the system detected you were not active and present for a certain time and you did not respond to the inactivity alert, the system will log you out of the webinar and deduct this time from your CPD time.